What needs attention

One block sits at the top of your overview. On the front page it is called Needs attention; on a hosting account's screen and on a server's it is called Health, because there it answers the whole question and not only the complaints. It is what is wrong with your hosting, worst first, with a button on each line. When there is nothing in it the panel says so in words — an empty block could just as easily be a broken panel.

One answer, and the rest one press away

The block opens with a single sentence: "3 critical findings need action now. 6 findings need attention." That sentence is added up from the list under it, so it can never disagree with what you see. Under it stand the first three findings, each with the button that resolves it, and under those, in one line, whether your websites, email, DNS and certificates are doing their job.

Everything that does not fit there sits behind one line at the foot of the block — All checks, and what was put away on an account, All services, every check, and the advisor on a server. That is where you find the findings past the third, the complete list of every check (including the ones that passed, so you can watch a line go green after you fix something) and the controls for putting a finding away. It is the same page and not a different view: there is no "simple" and "advanced" version of this screen, only more or less of the same answer.

When the panel could not measure

If the measurement fails — the advisor does not answer, or a server does not pick up — the block says so, with the reason. It does not draw a green tick: "all well" about checks that never ran is the one answer worse than no answer. Whatever did come back is still listed; it is true, it is simply not all of it.

Everything in it is about your own hosting: your websites, your email, your certificates, your disk space. What is about the servers themselves is your hosting provider's work and stays out of your way. The exception is a serious failure that reaches you — an address of the mail server on a blocklist, say — because that explains why the mail you sent this morning bounced, even though you cannot fix it yourself.

The button on a line

There are at most two, and they do different things.

“Fix this for me”

For a few findings the server knows exactly what has to happen, so you do not have to go and look it up:

• SPF, DKIM or DMARC is missing — the panel publishes the record your mail needs into your DNS.
• A certificate is about to run out, or there is none — the panel asks for one for every website that needs it.
• You have no recent backup — the panel makes one now.

Nothing happens on its own. The click is the instruction, and the audit log records that you gave it. What the panel will not do is tighten your DMARC policy: that can lose mail, and the decision stays yours.

“Put away”

Some findings are about a choice you made — an older PHP release your shop still needs, a domain name that deliberately points somewhere else. Being told about it every day is how a list becomes a list nobody reads.

So put it away. You choose how long (7, 30 or 90 days) and you can write down why — for yourself, and for whoever reads the row after you. Longer than ninety days is not possible: a decision taken in March says nothing about September.

Three things worth knowing:

• The finding comes back by itself when it changes. If a second website turns up on an old PHP release, or the warning becomes critical, it is no longer the finding you put away and it is back on the list.
• A critical finding cannot be put away. That is not a choice you made, it is the state of your hosting.
• Put away is not gone. Behind the line at the foot of the block there is Show what was put away: they are all there, with the date they return, who put them away and why. Bring back puts one straight back on the list.

# The same over the API, if you would rather script it
curl -s -b cookies.txt -X POST -H 'Content-Type: application/json' \
  -d '{"check":"account.software.php-eol","days":90,"reason":"shop migrates in Q4"}' \
  https://panel.example.com/api/v1/accounts/$ACCOUNT/advisor/snooze

If your provider has switched putting away off

A reseller can decide per account that the customer may not put findings away. The button disappears and the reason is under the block. Anything already put away comes back at that moment — otherwise the setting would do nothing about what is hidden right now.

If you are the reseller or the administrator, the switch is called The customer may put findings away and sits on the account screen, behind the same line at the foot of the health block as the checks themselves.

The rest of your overview

• Visitors counts visitors and page views across all of your websites, and the chart under it plots the same count over the period you pick.
• Recent activity says what happened in plain words: "Mailbox info@… created", "Backup restored". If you want to know exactly which operation it was, who did it and whether it worked, press Technical detail. The complete audit log is under Audit log.

When something is missing

Nothing in the block while you expected something? Three possibilities, in the order you check them:

1. It was put away. Open the line at the foot of the block and press Show what was put away.
2. It is not yours to fix. Warnings about the servers themselves are on your hosting provider's screen, not on yours.
3. It has not been measured yet. The panel does not measure on every page load — that would make every visit to your overview a request to your own websites. Press Check now on the account screen to measure now; it also says when the panel last looked.